Privacy Policy

816 Clean Co. (“816 Clean Co.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at 816clean.com, our online booking, and the cleaning services we provide across the Kansas City metro area.

By using our website, booking a service, or communicating with us, you agree to this Privacy Policy.

Information we collect

We collect information you give us directly, including:

• Contact details such as your name, email address, and phone number.
• Service address and details about your home or property (square footage, number of rooms, service type, access instructions, and special requests).
• Booking and scheduling information.
• Payment information, which is processed by our third-party booking and payment providers. We do not store full payment card numbers on our own systems.
• Messages and information you provide when you contact us by phone, text, email, web form, or social media.

We also collect some information automatically when you visit our website, including:

• Device and usage information such as IP address, browser type, pages viewed, and the date and time of your visit.
• Cookies and similar technologies used to operate the site, remember preferences, and understand site traffic. You can control cookies through your browser settings.

We may receive your information from lead and review platforms you use to contact us, such as Yelp, Google, and social media.

How we use your information

We use your information to:

• Provide, schedule, and complete your cleaning services.
• Communicate with you about quotes, bookings, confirmations, changes, and follow-up.
• Process payments and keep records.
• Respond to your questions and requests.
• Send service updates and, with your consent where required, promotional offers.
• Request and respond to reviews.
• Improve our website, services, and customer experience.
• Maintain the security of our business and comply with legal obligations.

Text messages (SMS)

If you provide your phone number, you consent to receive calls and text messages from us related to your service, such as quotes, scheduling, confirmations, and follow-up. If you opt in, we may also send promotional text messages.

Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. Opting out of promotional messages may not stop transactional messages needed to deliver a service you booked.

How we share your information

We do not sell your personal information. We share it only as needed to run our business:

• With the cleaners and contractors who perform your service, so they can complete the job.
• With service providers that support our operations, such as our online booking platform, payment processors, website host, and analytics providers.
• When required by law, or to protect our rights, safety, or property.
• In connection with a business transfer, such as a sale or merger, if one occurs.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site so we can improve it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly without them.

Data retention

We keep your information for as long as needed to provide our services, maintain business records, resolve disputes, and meet legal and tax obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can:

• Ask us what personal information we have about you.
• Ask us to correct or update your information.
• Ask us to delete your information, subject to records we are required to keep.
• Opt out of promotional emails by using the unsubscribe link, and out of promotional texts by replying STOP.

Depending on where you live, you may have additional rights under your state's privacy laws. To make a request, contact us using the details below.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

Our website and messages may link to third-party sites and platforms (such as our booking platform, Google, and Yelp). We are not responsible for the privacy practices of those third parties. Please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the “Last updated” date. Your continued use of our website or services after an update means you accept the changes.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us.